Build Amazing
Customer Experiences
A unified, AI-powered customer experience platform for businesses to engage, market, sell and service.
CUSTOMER EXPERIENCE
Create amazing customer experiences that reduce churn, eliminate friction, build revenue, and grow customer lifetime value.
OPERATIONS
Reduce cost and deliver better customer experiences across all channels with streamlined workflows.
EMPLOYEE EXPERIENCE
Empower your teams with the right tools to create amazing customer moments and reduce employee turnover.
Trusted by innovators and forward-thinking companies:
The AI-powered engagement platform. Nextiva powers personalized experiences across the entire customer journey.
All Teams Customer Conversations
Voice, SMS, Video
Customer to Team Collaboration
Desktop and Mobile App
App Integrations
Conversational Analytics
Inbound Workflows
Sales & Service Teams Customer Experience
AI-Powered Contact Center
AI-Powered Voice & Chatbots
Digital Channels
Journey Orchestration
Unified Agent Management
Open API Integrations
Marketing Teams Brand Management
Brand Listening
Social Media Management
Review Management
Analytics and Benchmarking
Scheduling and Publishing
AI-Powered Chatbot
How it works
Static and dynamic data live and work together
Build your competitive advantage.
Unified Platform
True omni-channel interactions and conversations
Personalized customer journey and cross-channel dialogue enhances the customer experience
Unified internal interfaces across customer-facing functions
AI & Data
360 real-time view of the customers with relevant insights
Micro segmentation allows for personalized experiences for each customer in real time.
Journey orchestration provides intelligent automation across omni-channels.
Customer ROI
Increased Revenue
Decreased Costs
Reduce Churn & Improve LTV
Reduced Employee Turnover
Today’s customers are more sophisticated, and the complexity of relationships with customers is increasing.
Our customers deliver amazing experiences with Nextiva
860M+
Customers
471
Stores
21M+
Customers
40%
Cost Reduction
1.7B+
Parcels/Year
40%
Cost Reduction
12,000
Locations
120
Countries
3.54M+
Fans
550+
Bakery Locations
I’m a big fan of Nextiva.
Steve Wozniak
Co-founder at Apple